Title: Trading Applications Support Engineer
Job description:
In this role you will have primary responsibility for support within a financial software organization.
You will monitor and support electronic trading applications. The work includes managing multiple
deployments, issue resolution, tracking and status reporting. You will work with clients and traders to
respond and investigate system issues.
Responsibilities Include:
- Monitoring electronic trading systems and server side software to ensure systems are working.
Identifying, troubleshooting and responding to emergency situations impacting live trading.
- Researching latent orders and liaising with clients, traders and execution venues.
- Escalating problems pro-actively and ensure all stakeholders are kept aware of issues and their
development. Collecting and reporting errors and improvements to appropriate teams.
- Participating in application releases, from development, testing and deployment into production.
- Working with business, developers and quality control teams to resolve and document issues.
Creating and maintaining a knowledge base, support scripts, documentation and procedures.
Minimum Qualifications
- 2 years IT support experience in an electronic trading environment.
- Excellent interpersonal and communication skills with a strong customer service orientation.
- Strong experience in UNIX environments (especially Linux). Must be comfortable using
standard UNIX utilities to debug, trace, and problem-solve.
- Very strong troubleshooting, debugging, and analysis skills.
- Previous experience with TCP/IP networking.
- Knowledge of version and revision control practices and procedures.
Additional Skills and Experience
- Understanding of FIX protocol
- Experience with and understanding of databases (Oracle, MySQL).
- Some Perl and/or other scripting experience.
For more information, or to submit a résumé or cover letter, please contact us.
